Founded in 2017 as Chew Chew Baby Roo, Roo & You is a community-driven business dedicated to creating fun, design-forward products that are a lot less about being expensive and a lot more about having fun.
Roo & You

Customer Retention Marketing

‍Email Marketing

‍Conversion Rate Optimization

‍Graphic Design


Background and Introduction:

When Roo & You, initially known as Chew Chew Baby Roo, sought to enhance their relationship with their customer base, they approached Avocado Team. Established in 2017, Roo & You has been a trailblazer in creating fun, innovative, and design-forward products.

Their commitment to affordability and enjoyment has not only defined their product line but also fostered a dedicated and growing community of enthusiasts. Avocado Team was tasked with the challenge of elevating Roo & You’s email marketing strategies to mirror the brand’s dynamic ethos and deepen its customer engagement.

Comprehensive Email Marketing Audit:

Our journey with Roo & You began with a meticulous and comprehensive audit of their existing email marketing practices. The Avocado Team team embarked on a deep analysis of Roo & You’s email automation systems, manual campaigns, segmentation strategies, and deliverability techniques. Our aim was to uncover hidden opportunities and potential enhancements that could transform their email marketing into a more powerful tool for community engagement and brand promotion.

Strategy Development:

Armed with insights from the audit, our team formulated a bespoke email marketing strategy for Roo & You. The strategy was multifaceted, focusing on reinforcing Roo & You’s unique brand voice, enriching customer experience, and ensuring each communication was an embodiment of their playful and customer-centric ethos.

Email Automation and User Engagement:

A significant focus of our strategy was on optimizing Roo & You’s email automation processes. We undertook a complete overhaul of their existing workflows, injecting new life into each automated communication. Our goal was to ensure that every automated email was timely, relevant, and reflective of the brand’s unique identity.

This entailed redesigning email templates, personalizing content, and aligning the messaging with the playful and engaging tone synonymous with Roo & You.
Email Marketing Revenue
Unsubscribe Rate


Advanced Segmentation for Personalization:

We recognized the diversity within Roo & You’s audience and aimed to harness this through advanced segmentation. Our strategy involved crafting distinct customer segments based on various behavioral and interaction metrics. This enabled us to curate and dispatch email content that resonated with each segment’s specific interests and preferences. The personalization efforts extended to creating unique customer journeys for different segments, thereby amplifying the relevance and appeal of each email.

Deliverability Enhancements:

To maximize the impact of Roo & You’s email campaigns, we implemented a series of targeted deliverability enhancements. This involved technical optimizations, aligning with industry best practices, and conducting periodic reviews to ensure optimal inbox placement. Our deliverability initiatives aimed to improve the overall email performance, ensuring that Roo & You’s messages were not only sent but also seen and interacted with by their community.

Tangible Results and Lasting Impact:

The transformation of Roo & You’s email marketing approach delivered significant and measurable results:

A substantial increase in email open rates, showcasing a deeper level of engagement with the audience.

A notable uplift in click-through rates, indicating a higher level of interaction and interest in the content.

Enhanced email deliverability metrics, ensuring a wider and more effective reach of Roo & You’s communications.

Email Marketing Revenue
Avarage Click Trough Rate

Conclusion and Reflections:

Our collaboration with Roo & You stands as a testament to Avocado Team’s proficiency in creating and executing email marketing strategies that resonate with a brand’s ethos and customer base. The project went beyond mere technical enhancements; it was about fostering a deeper connection and sense of community among Roo & You’s customers. The success of this project underlines the importance of aligning marketing strategies with a brand’s core values and the transformative power of well-crafted, engaging email communications in strengthening customer relationships.

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